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Frequently Asked Questions
If you cannot find an answer to your question here, please contact us.
COVID-19 l Registrations l Payments l Courses l Books l Cancellation and Refund Policy l Privacy Policy l Webinar Help l Other
Live web streaming
Visit our live web stream help section
Webinars
Visit our webinar help section
On Demand CPD
Visit our On Demand CPD help section
Group pricing
Visit our group pricing section
Continuing Professional Development
See the New Zealand Law Society website
My CPD Plan & Record
Visit our My CPD Plan & Record section
COVID-19
What is your COVID-19 Policy?
Registrations
- Who is a 'Member'?
- How do I become a 'Member'?
- How do I become an Associate Member of the NZLS?
- How do I get Members' pricing?
- If I register for a course online and it is full, what happens?
- How will I know my registration has been accepted?
- I am a new graduate or recently admitted - how do I know which courses I can register for?
- Can I have my materials sent to somewhere other than my firm?
- Can you invoice me for my registration?
- Am I registered for ... ?
- Is it possible to register for only one of the days in a two-day conference?
- Can I pay a registration fee without the dinner?
- What if I need to cancel? What do I do? Can I get a refund?
Who is a 'Member'?
'Members' are members of the New Zealand Law Society. If you have a practising certificate, you are a registered lawyer - this does not mean you are a 'Member'. If you are not a lawyer but an Associate Member of the NZLS you qualify for 'Members' rates.
How do I become a 'Member' of the NZLS?
If you are a a practising lawyer you can opt in when you renew your practising certificate to become an NZLS 'Member'. Otherwise contact the NZLS Registry - 0800 22 30 30.
How do I become an Associate Member of the NZLS?
Contact the New Zealand Law Society here.
How do I get Members' pricing?
If you are an NZLS Member or an Associate Member you will qualify for Members' pricing. You will need to login before completing the purchase of your course if you wish to receive Members' pricing. You can either login under the 'myCPD' section or when you reach the 'Shopping Cart' you can login there.
Your username is your 6 digit NZLS registry (login) ID number. You can find out your username from the following options:
- Go to the forgotten my details section of this website and fill in your information and your username and password will be sent to you. To visit this section click here.
- You can contact the NZLS Registry on 0800 22 30 30 and they can send you your registry ID number (note: the NZLS Registry cannot supply your password).
If I want to register for a course online and it is full, what can I do?
You will not be able to register for a course online that is full - however the website will notify you of this and give you an email link to the Registrations Officer. Email the registrations officer asking to be put on the waiting list.
How will I know my registration has been accepted?
The online registration process will acknowledge the receipt of your registration. If you have paid by credit card, this will be a GST invoice. Registration only happens once payment has been received. Then you will be sent a GST invoice.
In addition, you will receive confirming notification with any materials sent to you in advance of the programme.
I am a new graduate/recently admitted lawyer - how do I know which courses I can register for?
You may register for all courses. If there is a restriction, the information for the particular course will outline it. You may pay at the 'Member' rate only if you are a 'Member' of the NZLS.
Can I have my materials sent to somewhere other than my firm?
Yes. If you are registering online simply change the address (this change will only take effect for that particular order if you are an NZLS Member or an Associate Member). If you are registering by any other means, please put the alternate address on the registration form.
Can you invoice me for my registration?
We do not provide invoicing for courses. However, we do invoice NZLS members for publications & on demand CPD.
Am I registered for...?
Contact us or call 0800 333 111. If you have an account you can check the 'Order Status' area under the 'myCPD' section to see what courses you have registered for.
Is it possible to register for only one of the days in a two-day conference?
Sometimes it is. See the relevant brochure.
Can I pay a registration fee without the dinner?
If there is a dinner included in the programme it is included in the registration fee. The social event is an integral part of the conference. If there is a choice – it will be outlined in the brochure.
What if I need to cancel? What do I do? Can I get a refund?
The refund policy for any programme is clearly set out on the brochure, and website information relating to a particular course. If in doubt, please contact the registrations officer or call 0800 333 111.
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Payments
- How can I pay for my registration?
- Is there any financial help to attend CLE courses?
- Why do you charge a card payment fee?
How can I pay for my registration?
We offer the following payment methods:
- Credit Card – Register either online or enter details on registration form - credit and debit card payments will incur an additional 2.35% card payment fee.
- Direct Credit – Register either online or select on registration form.
Our bank account is 12-3192-004-9995-00 please include your surname and organisation as the reference (or order number if you have been sent one).
Is there any financial help to attend CLE courses?
Some financial help for advocacy courses may be available from the Douglas Wilson Advocacy Scholarship Trust. The course information will indicate if scholarship assistance is available and will give you details of deadlines and an application form to download.
Why do you charge a card payment fee?
Unfortunately, the cost of doing business has increased, we are now in the position where we need to pass on the surcharge the bank charges for credit card payments. You can pay by direct credit for registrations.
Courses
- Who can attend CLE courses?
- Are there any restrictions on entry to any courses?
- What do I do if I have registered for a programme which says materials will be sent in advance but my materials do not arrive?
- I can’t go to the course - but I would like to purchase the book
- Recordings of webinars and live web streams
Who can attend CLE courses?
CLE courses are presented primarily for lawyers and their staff. There is a surcharge for those who are not members or associate members of the New Zealand Law Society. Non-members are welcome to register for courses unless it is otherwise indicated, but they pay a higher fee.
Are there any restrictions to entry to any courses?
Some courses are restricted to lawyers. Those programmes are indicated on the course page.
Note: lawyers who are not Members of the NZLS will pay a higher rate, but are still welcome to enrol.
I can’t go to the course - but I would like to purchase the book.
If you are unable to attend a course, you may buy the book online – after the programme has been held. You can go to Publications and place your order. Generally workshop materials are not available for sale.
Non-members book orders must be accompanied by credit card payment (includes additional 2.35% card payment fee) or contact us for direct credit. The materials will be sent after the course has been held.
Recordings of webinars and live web streams
Recordings of webinars that you have registered for are available for you to access in 'My CPD'. Recordings of live web streams are available to watch on Youtube for four weeks after the event - we will email you when the recording is ready to watch.
Books
- How do I buy a book?
- Can I purchase a book that was published some years ago?
- How long will it take for me to get the book?
- I hear you have a standing order for books. How does that work?
- How do I buy a book if I am overseas?
How do I buy a book?
- You can purchase online – go to Books
- Contact us - and make an order. The books will be posted to you with an invoice if you are a member. Non members must send the payment with the order.
For non-members, books will be dispatched when we have received your payment. For members and associate Members, an invoice will be included with your book.
Can I purchase a book that was published some years ago?
Yes, most books from 2000 are available for purchase – see Books. Books older than 3 years are available in PDF format only. Please allow 2-5 business days for PDF books.
How long will it take for me to get the book?
Place your order and we aim to get the book to you:
- Courier - 2-5 days
- PDF - 2-5 days
- Post - 5-10 days
I hear you have a standing order for books. How does that work?
If you would like to receive all books at a discount of 20% please contact the Administration Manager to discuss Standing Order subscription options. Books will be posted or emailed to you once a month, depending on your subscription.
How do I buy a book if I am overseas?
Contact the Administration Manager who will give you a price and explain the process.
Cancellation and Refund Policy
See the relevant web page or pdf brochure for the particular cancellation and refund policy for that course.Privacy Policy
Other
Do you make accommodation bookings?
In some instances, accommodation packages are provided for conferences. Details of how to access this are shown in the conference brochure. In all other instances you will need to make your own accommodation arrangements.
What browser should I be using?
Our website provider recommends using Google Chrome, Firefox and the new Microsoft Edge when using the website. These browsers have more updated security against malicious activities.
Internet Explorer (IE) and Legacy Microsoft Edge is being phased out. You can continue to use IE11 (most updated version) or Legacy Microsoft Edge, but some websites won't work properly. Old versions of IE (9,10, 11) and Legacy Microsoft Edge will still be usable, but Microsoft isn't providing any more security or technical updates going forward - meaning those who are still using these versions will become much more vulnerable, and will generally have a worse browsing experience.
If you are having problems opening PDF's on our website, please check your web browser.
See requirements for live streaming
See requirements for webinars
Other Links
www.lawsociety.org.nz - The New Zealand Law Society Te Kāhui Ture o Aotearoa
www.lawfoundation.org.nz - the NZ Law Foundation
www.justice.govt.nz- NZ Courts
Law Society Branches and Sections