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Holding Difficult Conversations
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This book is only available in PDF format
Authors: Claire Keenan
Published: 12 December 2017
Pages: 24
Introduction
There is no introduction for this publication.Content outline
- Are difficult conversations crucial?
- What makes a conversation 'difficult'?
- Some key principles of courageous conversations
- Manage your mindset
- Talk Straight
- Radical Candor
- Be curious and respectful
- Listen. Really Listen
- Questions, questions, questions
- Dealing with emotions
- Start the conversation
- End the conversation
- Planning your conversation template
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