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This book is only available in PDF format

Author: Hilary Bryan
Published: 5 October 2017
Pages: 23

Introduction

There is no introduction for this publication.

Content outline

  • Preparing to communicate: your social presence
  • Preparing to communicate: Transactional Analysis
  • Preparing to communicate: the conversations you plan to hold 
  • Connecting with others: it's all about emotions
  • Connecting with others: five steps to build rapport and tune into another person
  • Connecting with others: SCARF
  • Engaging in dialogue: the messages people receive
  • Engaging in dialogue: detecting icebergs
  • Engaging in dialogue: questions, questions, and more questions
  • Your listening position
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Hilary Bryan 2017  
Hilary Bryan
Director, The Training Practice
Wellington		  

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