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Package includes:

On Demand Module  l  Electronic Booklet  l  PowerPoint Presentation

Package Fee (incl GST)

  • $149 - NZLS members and Associate members
  • $179 - Non-members

Note: Access to the online files is via your "My CPD" page. If you would like to purchase multiple packages, please contact us here.

On Demand Module

Presentation time: 90 minutes
1.5
CPD HRS

How do you tune into someone who’s different from you? How do you build rapport? How do you plan for, and then hold, a successful interaction?

None of us have the same world view. We have different values, styles, and ways we process information. So you need to pick up clues from others and adapt your approach accordingly.

First, start with yourself. Be clear how you come across, the level of conversation you’re planning and your ego state. All will affect the other party. Then respond in a way that validates the other person’s world view. That way, you’ll build connection and trust.

This webinar will help you to raise your awareness of how you communicate. You’ll take away practical and positive ways you can communicate with others. Is all of this obvious? Far from it. This is a chance to reflect on your communication skills and put new techniques into action immediately.

In this webinar the presenter will highlight:
  • Ways to reflect on your own communication style
  • How to better connect with others: clients and colleagues
  • How to have more successful interactions.

Learning objectives

After this module you will:
  • Be able to more effectively build rapport with others.
  • Plan interactions that lead to a win-win.
  • Become more aware of your own communication style and its effects on others.

Please contact us if you use a dial up internet connection.

Electronic Booklet 

Author: Hilary Bryan
Published: 12 September 2017
Pages: 23

Introduction

There is no introduction for this publication.

PowerPoint Presentation

These are the slides included in the presentation.

Hilary Bryan 2017  
Hilary Bryan
Director, The Training Practice
Wellington		  

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